Bloc’s 50 over 50 Award given to North End Teleservices Vice President of Human Resources
OMAHA, NEBRASKA, USA, December 12, 2023 /The Bloc’s 50 over 50 Award is given to North End Teleservices Vice President of Human Resources and Community Relations, Keisha Thomas.
Thomas, who has served at North End Teleservices, LLC (NET) since its launch in September 2015, holds the title of the first employee hired at NET. She joined the company as the Human Resources Project Manager, establishing the foundation of NET’s HR Department.
In her new role as Vice President of Human Resources, Employee, and Community Relations, Thomas continues to advance the human capital management strategy and reach to each employee, as the company moves forward with its mission of creating jobs and changing lives. “She has hired literally hundreds and hundreds of people, spearheading the strategic evolution of our HR function, platform, and services,” says Carmen Tapio, CEO of NET.
Since her time at North End Teleservices, Thomas has implemented initiatives to help employees address any barriers to success. Thomas partnered with the Greater Omaha Chamber of Commerce’s GrOW Navigator services—a program that coordinates a social worker to meet with employees at work to help them navigate any personal issues or hardships they may be experiencing. In doing so, Thomas shapes a work culture where employees feel safe and supported, leading to increased productivity among employees.
“Keisha has played an instrumental role in shaping the internal culture and employment brand,” said Tapio. “She's an incredible person and leader who always puts the best interest of our employees first. She has helped us navigate the HR requirements from a small start-up to where we are today as an Inc. 5000 company. Her contributions are not only centered on the company and our employees, but she also plays a significant role through her board service and community-facing contributions. Her impact is evident in who we are as an organization.”
Thomas says she appreciates having an impact on the community and participating in spaces where decisions are made that are consequential to North Omaha. Thomas is leaving an indelible mark on not just North End Teleservices, LLC, but also the community.
Thomas is a graduate of Creighton University and SHRM-SCP certified. She serves on a number of boards throughout the community including Metropolitan Community College's Business Administration Advisory Board, Chair of the Heartland Workforce Solutions’ Workforce Innovation and Strategy Committee (WISC), the Executive Board of Directors for Heartland Workforce Solutions. Greater Omaha Chamber of Commerce’s Greater Omaha Worklab (GrOW) Advisory Committee, and Greater Omaha Chamber of Commerce Employer Coalition for CODE.
About North End Teleservices
North End Teleservices, LLC is an omnichannel global provider of outsourced contact center services to government and commercial sectors. The company is committed to creating jobs and changing lives. North End is a certified woman-owned, minority-owned, HUBZone and Enterprise Zone business that serves as an extension of its clients' brands and service delivery model. Working with small and large B2B, B2C, and government agencies, North End customizes contact center operations to meet every client's specific needs.