Working at North End Teleservices, LLC

We create career pathways that change the lives of our employees through growth, opportunity and empowerment.

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Our people-centric business model isn’t typical, but we’ve proven its success time and time again. We are, and have always been, focused on the wellbeing of our employees. They’re our foundation, our inspiration, our family – and when they excel, our clients succeed. This approach is at the center of our mission to create jobs and change lives.

We’re committed to getting to know every single North End Teleservices employee. When you join our team, we’ll know your name, work to understand what motivates you, and celebrate your successes. We’ll also support you with comprehensive benefits that address your needs personally and professionally, as well as the needs of your family and community.

You can count on North End Teleservices to be your advocate, every step of the way.

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Career
Benefits

When you choose to work for North End Teleservices (NET), you’ll have the opportunity to grow professionally, the responsibility of helping our clients succeed and access to an unmatched lineup of benefits.

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Career pathing
and development

From day one, our goal is to ensure you have the training needed to not only succeed in your current position but to grow and move upward within our company. Our NLP™ (NextGen Leadership Program) includes:

Professional Advancement Coaching
Ongoing skills training and cross-training
One-on-One Mentorship
Job Shadowing and Career Pathing
Front-line Supervisor Apprenticeship program for up-and-coming company leaders
- The only Department of Labor registered apprenticeship program in our industry — offered through Bellevue University and Metropolitan Community College.

Access to the latest technology

Whether you work from our facility or from home, we’ll provide the up-to-date equipment and technology you need to do your job efficiently and successfully.

Comprehensive insurance benefits

NET contributes a significant amount towards health, vision and dental insurance benefits for employees working on commercial lines of business. Employees working on government programs receive health and wellness stipends.

There is also substantial employer participation in long-term disability and short-term disability benefits.

Care and support
for the whole person

We’ll focus on your success in and outside of work, providing helpful extras like tax preparation support, financial literacy education, access to a GrOW Navigator (on-site social worker) and more.

Competitive wages, tuition assistance and employee incentives

You can expect competitive compensation and access to tuition assistance so you can pursue your educational goals while working with us.

Our Skyway™ Program is designed to reward and recognize our employees for outstanding performance. By recognizing employee efforts, we value, encourage and provide motivation for continued success.

"When I first started at NET, I felt a little skeptical because of previous employer promises of advancement with no follow-through. As most call centers are, I was afraid that I would be treated as just another number in a seat, but I quickly realized that wasn’t the case with North End Teleservices."

— Tyrone Fulton, Front-line Supervisor Apprentice

Leadership took an interest in not only my career advancement but my personal goals. Even in my interview with the COO, he took the time to recognize my skills and help me develop and improve them. To this day, my interview at NET will be a memorable one. Our CEO Carmen met with me personally and asked me, “What do you want to achieve with your time at NET?” I told her, “I want to be where you are now.” She believed in me and said, “Anything you want to do, you can do it.” There are resources, mentors, and the knowledge here for me to achieve my dreams. I’ll never forget a month later she still remembered my name, and my aspirations in life. I’m proud to say that within my first six months I was promoted, and within two months of my promotion, I was selected for the Front-line Supervisor Apprenticeship. I still have a lot to learn but here at NET I have the opportunity for the growth I was seeking, and the advancement needed to grow as a young professional. I’m looking forward to new ways of elevating myself and paving the way for others around me.