Our Team
At our core, we’re passionate about people.
Leadership Team
Carmen Tapio
President and CEO
Inspired by her passion for urban development and driven by years of professional experience in the teleservices industry, Carmen Tapio founded North End Teleservices in 2015. Learn more about her background and her vision for our company and Greater Omaha.
Chris Phillips
Chief Operating Officer
ReJaneeche Kellum
Executive Administrative Assistant to COO
Keisha Thomas
Vice President of Human Resources, Employee and Community Relations
Robert Tapio
Director of Business Services
Douglas Hibbeler
Director of Market Development
Hailey Plaehn
Director of Brand Marketing
Camelea Mendoza
Executive Administrative Assistant to CEO
Patrick Sanders
Director of Operations
Katia Henley
Customer Experience Manager
Debbie Lidgett-McCoy
Manager of Recruitment and Employee Relations
Rebekah Powell
Associate Manager of Compliance Services
Kerinne Mendoza
HR Recruiter
Shannetta Bland
Front Desk Administrative Assistant
Your Account Team
Our employees are the foundation of our company and a natural extension of yours.
When you choose North End Teleservices, you can count on being supported by a team of carefully vetted, highly trained teleservices experts equipped to handle every aspect of your contact center strategy.
Led by an Account Supervisor, your account team will be your partner, advocate, project manager, consultant, account analyst and chief strategist when it comes to the ongoing success of our work together. They will collaborate with you to identify new solutions and effective tactics aimed at revenue, issue avoidance, cost savings and beyond.
By ensuring continual improvement, coaching and training of our people and holistic care of our team, they can pass insights stemming from their growth onto you.