About North End Teleservices, LLC
Better service. Better jobs. Better communities.
WE BELIEVE IN BETTER.
Located in Northeast Omaha, Nebraska, North End Teleservices, LLC is a contact center privately owned and operated by Carmen Tapio. It is the coming together of her passion for our industry and the community.
Our company exists to create jobs and change lives by providing a wide range of advanced contact center solutions and exceptional service delivery to clients around the world.
How we do it
A holistic approach supporting both clients and employees
Collaborating with our clients to design custom contact center operations that function as a seamless external extension of their business.
Setting our sights on innovation as we think about what we do and our service delivery.
Creating an exceptional culture in which all employees feel connected to our purpose with an understanding of the critical role they play in our success and that of our clients.
How we serve our clients
We approach all of our engagements first and foremost as your partners and as expert consultants. With over 150 years of industry experience, we bring our vast service application and industry experience to bear for the benefit of our clients and their customers.
Customized solutions using our tried and true discovery and implementation process ensures a smooth transition of business operations from your environment – to ours. We continually seek process improvement looking at your business from a holistic point-of-view - not just the contact center.
As a flat organization, you have direct access to your Account Supervisor, and we empower your team to respond to dynamic day-to-day requirements without creating levels of bureaucracy for you to navigate. We are:
Nimble
Responsive
Experienced
Disciplined
How we serve our employees
We are a mission and culture forward organization using a people-centric approach to everything we do. Our success is in the success of our people. Because of this, your account team is fully-vested and connected to the success of you, our clients. Further, our entire organization understands the impact our success makes on the individual, families and the community.
We know every team member’s name, we know their stories, and we’re committed to celebrating their successes every single day.
Retention and service delivery like none other
Advocating for the growth of every person
Uplifting people and communities
Performance-driven service excellence
“When I met with Carmen regarding her vision for North End Teleservices I was onboard and left a very corporate recruiting position of eight years to join NET.”
— Keisha Thomas, Director of Human Resources, Employee and Community Relations
I was employee #1 and have witnessed the amazing evolution of NET, fulfilling our mission of creating jobs and changing lives every day. The growth from three employees to several hundred has been truly amazing. We’ve seen employees be able to purchase cars and homes for their families, enabling them to see a vision for their futures. What truly stands out to me is that we not only talk the talk of allowing our employees to bring their true authentic selves to work, but we really walk the walk and encourage it. The belief that we are a better employer with diversity at the forefront is represented in everything we do from making sure employees know they have a voice to our hiring strategy. AND it’s being modeled by other CEOs and business leaders in the community.
Our History
North End Teleservices, LLC creates Jobs, changes lives
North End Teleservices was founded in 2015 with the mission of creating jobs and changing lives in a community still seeing double-digit unemployment. Contact centers are their own eco-system, providing career pathways in all of the functional disciplines it takes to run a business operation. Our intention all along was to care for our people in the best way possible providing competitive wages, benefits and more than just a job. We currently fulfill our mission through holistic care of employees and a portfolio of benefits beyond what we could have hoped or dreamed at the time the company was started. We continue to make good on our promise to have residents fully participate in and realize the benefits that come from community revitalization and will continue to transfer our success directly into the hands of our employees - creating thriving families and communities.
The organization is currently No. 754 on the Inc. 5000 list of Fastest Growing Privately Held Companies. We are proud to be recognized for innovation by the Greater Omaha Chamber, receiving their Business Excellence Award in that category as well as being recognized by the Urban League of Nebraska as their 2020 Diversity and Inclusion Champion Award winner.
2015
North End Teleservices, LLC is founded
2016
North End Teleservices is named Greater Omaha Chamber’s Small Business of the Month and Small Business of the Year
2017
North End Teleservices’ Front-Line Supervisor Registered Apprenticeship Program launched with Bellevue University, the first of its kind in the state
2018
North End Teleservices becomes the largest African American woman owned business in the state of Nebraska
2019
North End Teleservices is now a certified woman- and minority owned HUBZone business
2020
September 1, 2020 is proclaimed as North End Teleservices Day by the state of Nebraska
Today, North End Teleservices embodies the space between competition and compassion, providing clients around the world with best-in-class contact center solutions while fostering a strong culture that emphasizes caring, family and service excellence.
We are currently the largest African American owned business by employee number in the state of Nebraska.
Our Mission
Creating Jobs and Changing Lives
Create career pathways, training and long-term development of skills and contact center competencies
Extend our commitment to the community through jobs, good wages and a culturally rich and inclusive work environment
To know every employee by name and to know their story
Celebrating our employees and their success
Creating a New Standard in Business Process Outsourcing
Exceptional service to our clients and their customers over and above what is required
To remain fiercely passionate and protective of our client relationships
To be thoughtful and intentional regarding every aspect of our business, our people and our clients
Earn the business every single day
Our Values
Respect for our clients, each other and self
Integrity in everything we do
Truth open and honest communication with each other and our clients
Improvement innovation, creativity and always strives to be our best and do our best
Service utmost and foremost
Diversity of thought, work and life experiences
Fun work hard, play hard
Diversity & Equity
North End Teleservices, LLC believes diversity, equity and inclusion (DEI) is not solely about race, ethnicity, lifestyle choices, gender expression or religion.
We believe DEI encompasses uniqueness of thought, work and life experience. We also believe honoring the many dimensions of diversity within each person makes us a better, more innovative and more sustainable organization.
Our vision for North End Teleservices is to continue to serve as a leader and model of what DEI can look like in business and the community. This means continuing to have diverse people at all levels of our organization, putting our people first, enabling work/life balance and creating a culture where every person can be and express their whole selves. We endeavor to bring about greater equity in all of the places and spaces we do business and impact the lives of others.
“We believe in our diversity, there is also sameness — and that is one humanity.”
– Carmen Tapio, President and CEO
Community Presence
The communities in which we live and work are at the heart of our mission.
We extend our commitment to the community through jobs, good wages, career pathways and a culturally rich work environment.
We show up.
